Effective Date: 5 October 2026
This Refund & Cancellation Policy applies to paid AIReviewDesk listing and promotional services purchased through https://aireviewdesk.com/.
1. General Policy
AIReviewDesk aims to maintain a fair, clear, and proportionate refund and cancellation process.
Refund and cancellation terms are disclosed to customers before purchase and form part of the Terms & Conditions.
Where a refund or cancellation right is mandatory under applicable law, that right will apply notwithstanding the terms below.
2. Standard Listing – US$29 One-Time
The Standard Listing is a one-time paid service for processing and reviewing an eligible AI tool submission.
Payment does not guarantee publication. A submission may be rejected if it does not meet applicable eligibility, quality, accuracy, legal, security, or content requirements.
3. Standard Listing Refunds
If AIReviewDesk rejects a paid Standard Listing before publication because the tool does not meet our eligibility or content standards, we will generally refund the Standard Listing fee, provided the submission was made in good faith and did not involve fraud, material misrepresentation, rights infringement, abuse, or another violation of our Terms.
A refund may also be considered for duplicate payments, an unsuccessful charge accompanied by an apparent duplicate debit, or a material technical failure on our side that prevents delivery of the purchased service.
No refund is guaranteed where the customer supplied materially false information, submitted prohibited content, used an unauthorised payment method, or caused the inability to process the service through a breach of the Terms.
4. Featured – US$79/Month
The Featured service is a recurring monthly promotional placement service.
Customers may cancel before the next scheduled renewal. Cancellation generally prevents future charges while allowing the current paid period to continue through its scheduled end date.
Unless required by law or expressly agreed at purchase, we do not provide automatic pro-rata refunds for a partially used billing period after the Featured service has been activated.
5. Initial Featured Purchase Before Publication
Where a customer purchases Featured as part of the initial submission and AIReviewDesk does not approve the tool for publication before the Featured service is activated, the relevant Featured payment will generally be refunded.
Where a promotional offer waives the separate Standard Listing fee for an initial Featured purchase, no separate Standard Listing refund will be payable because no separate Standard Listing fee was charged.
6. Duplicate Payments
If you believe you were charged more than once for the same service, contact partners@aireviewdesk.com with the relevant payment or order references. After verification, an eligible duplicate payment will be refunded to the original payment method.
7. Failed Payments and Temporary Holds
If a payment fails and no successful transaction is recorded, the service is not activated.
A bank or payment provider may temporarily show an authorisation or hold even if a transaction does not complete. Any release timing may depend on the payment provider, bank, or card issuer.
8. Cancellation Requests
Featured cancellation requests should be made before the next scheduled renewal using the available account controls or by contacting partners@aireviewdesk.com.
A cancellation request does not by itself create a refund for a billing period that has already begun, except where this Policy or applicable law provides otherwise.
9. How to Request a Refund
Send the request to partners@aireviewdesk.com.
Include your name, account email, order or payment reference, payment date, amount, plan, and a short explanation of the request.
We may ask for additional information reasonably necessary to verify the transaction.
10. Refund Processing Time
Once an eligible refund is approved, AIReviewDesk aims to initiate the refund within 7 business days.
The time required for the funds to appear in the customer’s account may depend on the payment provider, bank, card issuer, or payment network.
11. Original Payment Method
Approved refunds will normally be returned to the original payment method used for the transaction, subject to the payment provider’s procedures and applicable law.
12. Fraud, Abuse, and Chargebacks
Refunds may be denied where the transaction or service is connected to fraud, payment abuse, materially false information, prohibited content, manipulation of listings or reviews, or other violations of our Terms.
Nothing in this section prevents a customer from exercising rights available under applicable law or from raising a legitimate dispute with the relevant payment provider.
13. Contact
Refund and cancellation support: partners@aireviewdesk.com
AIReviewDesk – Operated by BitBright Technologies
Based in Patna, Bihar, India